Performance Improvement

Great performance delivers high productivity, profitability and financial growth, however, how do you obtain an increase and stability in these areas? Our Performance Improvement programmes offer organisations a route to success and 'Operational Excellence' through a proven range of options.

We have spent many years developing and delivering successful performance improvement programmes and creating user friendly tools, which are at your disposal through the following options.

• ACT

  

  All business and public sector organisations encounter barriers in their quest for greater operational efficiency, these involve the way people work and the established practices that determine how people work. The things that hold us back are behavioural in nature. Are staff motivated? Do they work together? Do they take responsibility for continuous improvement? Do they want success? ACT ensures the answer to each question will be "yes" and performance improvement becomes the norm

  download PDF ACT business change model

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• ImpACT

  

  'ImpACT' is a business improvement programme that equips managers and supervisors with the skills to improve teamwork and operational performance, achieving enhanced productivity, profitability and growth. It is a component of our ACT (Achieving Change Together) programme. Each programme lasts for 8 weeks and concentrates entirely on bringing to life sustainable business improvement

  download PDF

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• Team Maturity and Culture audit

  

  Knowing where you are now, 'AS IS' state, is the first and most important step in the process of getting to where you need to be in the future, 'TO BE' state. Our online 'Team Maturity and Culture' audit tool allows you to establish the 'AS IS' state in the following areas: customer service, training, managing change, performance, decision making, teamwork, communication, and problem solving, and then through a process of coaching or linking into one of our extensive range of alternative programmes improve your organisations performance and achieve your desired 'TO BE' state.

  Complete a free review of your team using our demo questionnaire.

  More Information

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• Performance Management

  

  High performance doesn't happen by chance, success is dependant upon blended performance management (PM) structures being embedded into an organisation that maximise the contribution and capability of everybody involved in business processes. Effective performance management provides clarity and focus needed to release value added behaviour and align the whole team to an organisation's goals.

  Our approach to embedding a PM culture into a business is founded on establishing the process, skills and mindset needed for a functional area, team and individual to move from where they are today 'AS IS' to where they need to be tomorrow 'TO BE'. We do not advocate establishing complex systems, but an approach based on a well proven PM model click here.

  We use a highly participative embedding process that enables everybody involved to concentrate on developing their appraisal review and PM skills, and then enhance the mindset needed to make PM work as a proactive tool across the whole organisation.

  download PDF

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• Breaking the Mould

  

  'Breaking the Mould' is a performance development programme that enables leadership teams to understand then apply what is required to create the workplace conditions needed by staff to enable them to improve their businesses performance.

  During the programme participants discover how to release themselves from the administrative burden of target setting, performance monitoring and number crunching, and at the same time provide immediate and measurable improvements in levels of workforce performance. Resulting in the release of new ideas from all employees and a transformation of attitude, behaviour and morale across the business.

  download PDF

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• ISO 9001

  

  ISO 9001 is an internationally recognised standard in Quality Management Systems (QMS) and is delivered into our clients businesses through a combination of workshop and coaching interventions. The standards cover the needs and expectations of customers, a control framework that supports the delivery of consistent performance and builds in continuous improvements.

  Benefits of a QMS

  • Improved consistency of service and product performance
  • Improved customer satisfaction levels
  • Heightened customer perception
  • Increased productivity and efficiency
  • Reduced cost base
  • Improved communications, morale and job satisfaction
  download PDF

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• ISO 14001

  

  ISO 14001 is an international standard for specification of an Environmental Management System (EMS) against which an organisation can be certified. Organisations use the processes and practices of ISO 14001 to enable them to reduce their environmental impact, increase operating efficiency and work towards environmental sustainability.

  Benefits of a EMS

  • Improved risk control and management of environmental impacts from business activities
  • Greater awareness of legislative requirements and compliance issues
  • Improved confidence from regulators
  • Cost savings from improved operational efficiency in the use of raw materials and energy, reductions in waste generated
  • Improving public image
  • Stakeholder and employee confidence
  • Demonstration of commitment towards environmental sustainability
  download PDF

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• ISO 18001

  

  ISO 18001 is an internationally recognised standard which is the benchmark for Health & Safety Management Systems (OHSAS). It promotes an approach for organisations to achieve safe and healthy working environments through the identification and control of health and safety risks, reducing the potential for accidents, supporting legislative compliance and more importantly generating a culture that places safety at the heart of organisational performance

  Benefits of a OHSAS system

  • Potential reduction in the number of accidents
  • Proof of legal and regulatory compliance
  • Demonstration of commitment to health and safety
  • Better management of health and safety risks
  • Potential reduced public liability insurance costs
  download PDF

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